Frequently Asked Questions (FAQs)  

Welcome to our FAQ section, where we’ve compiled answers to the most commonly asked questions about shopping at australiangoods.com.bd. From shipping and returns to product authenticity and payment methods, this guide is designed to make your shopping experience seamless and informed. Explore below to find all the information you need!  

1. What is australiangoods.com.bd?   
australiangoods.com.bd is a trusted online platform that offers premium products from renowned Australian brands like Healthy Care, Bubs Australia, Bellamy’s Organic, and Deep Heat.

2. Are the products on your website authentic?   
Yes, all our products are 100% authentic, sourced directly from authorized suppliers in Australia.

3 . What brands do you offer?  
We offer products from four leading Australian brands: Healthy Care, Bubs Australia, Bellamy’s Organic, and Deep Heat.

4. Do you deliver nationwide in Bangladesh?  
Yes, we deliver to all locations across Bangladesh, including Dhaka, Chattogram, Sylhet, and other regions.

5. What are your shipping charges?   
Our standard shipping fee is BDT 150 for orders within and outside Dhaka. Orders over BDT 10,000 qualify for free shipping.

6.  How long does delivery take?   

• Inside Dhaka: 2-3 business days.
• Outside Dhaka: 2-5 business days.
• International Shipping: 7-10 business days.

7. Do you offer international shipping?   
Yes, we offer international shipping. The shipping cost is calculated during checkout based on your location.

8. What payment methods do you accept?   
We accept multiple payment methods, including bKash, Nagad, credit/debit cards, and cash on delivery (COD) for orders within Bangladesh.

9. Is cash on delivery (COD) available?   
Yes, COD is available for customers within Bangladesh.

10. Can I track my order?   
Absolutely! Once your order is shipped, we’ll send you a tracking number via email or SMS to monitor its status.

11. What is your return policy?   
We offer a 7-day return and exchange policy for unopened and unused products. Returns must include the original packaging and receipt.

12. How do I initiate a return or exchange?   
Contact our customer support team via email at support@australiangoods.com.bd or call us at +880-123-456-7890 to initiate the process.

13. What is your refund policy?  
Refunds are processed within 7-10 business days after we receive the returned item and verify its condition.

14. Are there any discounts or promotions available?   
Yes, we frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

15. Can I cancel my order?   
Yes, you can cancel your order before it is shipped. Contact us immediately to request a cancellation.

16. Do you offer organic baby food?   
Yes, we provide certified organic baby food from Bellamy’s Organic and Bubs Australia, ensuring the best for your little ones.

17. Are your health supplements safe to use?  
All health supplements from Healthy Care are formulated with high-quality ingredients and adhere to strict safety standards.

18. How can I contact customer support?   
You can reach us at support@australiangoods.com.bd or call +880-123-456-7890. We’re available to assist you with any queries.

19. Can I modify my order after placing it?   
Order modifications can be made before the order is shipped. Please contact our support team promptly for assistance.

20. Why should I shop at australiangoods.com.bd?   
We provide authentic Australian products, competitive pricing, multiple payment options, fast delivery, and exceptional customer service, making us your trusted shopping destination.