Order Cancellation Policy

At australiangoods.com.bd, we understand that circumstances may arise where you need to cancel your order. To make the process simple and transparent, we have outlined our cancellation policy below.

Conditions for Cancelling an Order

Before Order Processing: You can cancel your order at any time before it is processed for shipping. Once your order is marked as "Processing" or "Shipped," it cannot be canceled.

After Order Processing: If the order has already been shipped, cancellation will no longer be possible. In such cases, you may follow our Returns & Exchanges policy after receiving the item.

Process of Order Cancellation

• Log in to your account on australiangoods.com.bd.
• Go to the "My Orders" section and Select the order you wish to cancel.
• Click the Cancel Order button and follow the procedures.
• If you experience any issues canceling your order online, contact our Customer Support team for assistance.

Refund for Canceled Orders

1. Prepaid Orders: If your order was prepaid, the full amount will be refunded to your original payment method within 7-10 business days of cancellation.
2. Cash on Delivery (COD) Orders: COD orders do not require a refund since no payment was made upfront.

Important Notes

*Orders cannot be canceled after they have been shipped.

*Customized or special-order items are not eligible for cancellation.

*Refund timelines may vary depending on your bank or payment provider.

Note: Australian Goods in Bangladesh reserves the right to cancel customers' orders for reasons such as unavailability of stock, refusal to pay, or incorrect prices and update the policy without any prior notice.