Refund Policy

At australiangoods.com.bd, we are dedicated to ensuring customer satisfaction. This Refund Policy outlines the conditions and processes for requesting a refund, ensuring transparency and convenience for our valued customers.

Refunds can be requested under the following conditions:

Defective or Damaged Products:

• If the product delivered is defective, damaged, or expired.
• Supporting evidence, such as photos or videos, must be provided.

Incorrect Products:

• If the delivered product does not match the order (e.g., wrong size, variant, or brand).

Order Cancellation:

• If you cancel your order before it is shipped.

Non-Delivery:

• If your order is not delivered within the promised timeframe due to reasons attributable to us.

Submit a Refund Request:

• Contact our Customer Support team via phone or email within 48 hours of receiving the product.
• Provide the order details, the reason for the refund, and any necessary evidence.

Approval and Verification:

• Our team will review your request and provide feedback within 3 business days.
• Approved refunds will be processed promptly.

Return the Product (if applicable):

• Ensure the product is unused, in its original packaging, and includes all tags and accessories.
• The return shipping instructions will be provided by our team.

Refund Method:  
Refunds will be credited to your original payment method or as a store credit (based on your preference).

Processing Time:

• Bank Transfers or Credit/Debit Card Payments: Within 7-10 business days.
• Mobile Wallets (bKash/Nagad): Within 3-5 business days.
• Cash on Delivery (COD): Refunds will be issued via bank transfer or mobile wallet within 7 business days.

Non-Refundable Items:

• Perishable goods like baby food or supplements (unless damaged or expired).
• Products on clearance or final sale.

Shipping Costs:

• Shipping costs are non-refundable unless the return is due to our error.

Refund Denial:

• Refunds may be denied if the product shows signs of use, damage, or tampering.

International Orders:

• Refunds for international orders may take additional processing time due to bank or currency conversion delays.