Returns & Exchanges

At australiangoods.com.bd, your satisfaction is our priority. We aim to ensure you are happy with every purchase. If you need to return or exchange a product, please review our policy below.

Eligibility for Returns & Exchanges:

• Items can be returned or exchanged within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging with all tags intact.
• Returns will not be accepted for items that are damaged, worn, or missing accessories.

Non-Returnable Items:

• Perishable goods (e.g., baby food, supplements).
• Personal care items once opened (e.g., skincare, cosmetics).
• Products purchased during promotional or clearance sales.

Exchange Conditions:

• Exchanges are subject to product availability.
• If the desired product is unavailable, you may opt for a refund or choose an alternative item.

Initiate a Return:

• Contact our customer support team via email or phone to request a return authorization.
• Provide your order number, reason for return, and supporting evidence (e.g., photos in case of damaged products).

Prepare the Item for Return:

• Ensure the item is securely packed to prevent damage during transit.
• Include the original invoice or receipt with the package.

Return Shipping:

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• For defective or wrong items, we will arrange a free pickup or reimburse the return shipping cost.

• Refunds will be processed after the returned item is received and inspected.
• Refunds will be issued to the original payment method within 7-10 business days.

1. Initiate an Exchange: Contact our support team to provide details of the exchange request.
2. Shipping Costs for Exchanges: Customers are responsible for shipping costs for exchanges unless the exchange is due to a product defect or error on our part.
3. Receive the New Product: Once the returned item is inspected, we will dispatch the replacement item.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

• Provide photos of the damaged or incorrect item for faster resolution.
• We will arrange a replacement or refund as per your preference.
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1. Inspection Upon Delivery: Please inspect the package upon receipt. Do not accept delivery if the package is damaged.
2. Processing Time: Returns and exchanges may take 7-14 business days to process.
3. Contact Support: For all return and exchange requests, our customer support team is here to assist you.

Customer Support