+88 0140 445 8888

Customer Care

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About Australian Goods Bangladesh

Australian brands.
Closer to home.

Selected Australian health, wellness and family products, with information and support for customers in Bangladesh.

Australian Goods Bangladesh brings together online shopping, product education and local customer care. We want you to understand what you are buying, who you are buying from and where to turn when you need help.

The company behind the brand

A Bangladesh business.
An Australian focus.

Owned and operated by Brands Outlet Bangladesh Ltd., a private limited company incorporated in Bangladesh.

Legal operator incorporated
26 August 2020
Company registration
C-162705/2020
Digital Business Identification (DBID)
782837686
Business & legal information →

Our purpose

Make informed choices easier.

Choosing a supplement, a nutrition product or something for your family starts with questions. What is in it? What does the label say? How has it been sourced? Who can help after the order?

Our mission is to improve access to selected Australian products through transparent sourcing, responsible product education and dependable customer service. Our ambition is to build lasting trust, one clearly explained product and one well-handled enquiry at a time.

Authenticity, integrity, customer trust, education and long-term partnership guide that work.

Our focus

Health, wellness and everyday family needs.

Our selection and development focus spans seven areas. Browse the website for current brands, product details and availability.

  • Health supplements
  • Baby & child nutrition
  • Sports & active nutrition
  • Natural health
  • Beauty & wellness
  • Family nutrition
  • Intimate Wellness

We also feature selected New Zealand brands. Explore our New Zealand range →

What matters to us

Trust needs more than a promise.

These commitments shape how we present products, work with supply partners and support customers.

01

Accountable sourcing

We aim to work through documented, trusted commercial supply channels. Reviews may include supplier information, purchase records and available packaging, batch or expiry details.

Our authenticity commitment →
02

Clear product information

We aim to explain product details, label directions and relevant warnings using available manufacturer and supplier information. We welcome corrections when information is unclear or out of date.

How we approach content →
03

Support you can reach

Our team helps with orders, payment, delivery and product concerns. Published policies explain the conditions for cancellations, returns and refunds, so you can review them before ordering.

How Customer Care can help →

Our approach to product concerns

We do not knowingly sell counterfeit products. If you have a concern, keep your order details and original packaging and contact Customer Care. Available checks vary by product and brand; a barcode or QR scan alone is not proof of authenticity.

Authenticity review & remedies · Product handling & quality standards

A documented brand relationship

Authorised Sensuous reseller in Bangladesh.

Australian Goods Bangladesh, operated by Brands Outlet Bangladesh Ltd., is an authorised wholesale customer and reseller of Sensuous Pty Ltd., an Australian-owned company specialising in intimate wellness products.

Effective 1 October 2026, the written authorisation covers marketing, promotion, retail and resale of Sensuous products in Bangladesh through our ecommerce platform, Experience Centre and other authorised sales channels.

The authorisation is subject to Sensuous Pty Ltd.’s wholesale terms, brand guidelines and applicable laws, and remains valid unless withdrawn or suspended in writing. It does not establish an exclusive distributorship or authorisation for other brands.

A message from our CEO

“We believe long-term success is built on trust, authenticity, and responsible partnership.”

Abdul Halim
CEO, Australian Goods Bangladesh

Our leadership’s goal is to connect Australian brands with the needs of Bangladeshi families through responsible product education, customer service and lasting commercial relationships.

Brands Outlet Bangladesh Ltd. provides the brand’s corporate and operational oversight.

Leadership & vision →

For brands & supply partners

Build a thoughtful presence in Bangladesh.

We welcome discussions with Australian manufacturers, brand owners, distributors and trusted suppliers who share our commitment to authenticity and responsible communication.

Our current capabilities include ecommerce operations, product content, digital marketing, analytics, customer support, order handling and courier coordination. Our goal is to help suitable brands become easier to discover, understand and buy in Bangladesh.

Further authorised reseller or distribution arrangements, regulatory product registration and wider offline expansion depend on appropriate agreements and requirements. A listing on our website does not establish official, exclusive or authorised status.

Discuss a partnership

Read our brand representation policy

Here to help

A question before or after your order?

Our Customer Care team can help in বাংলা and English. We aim to give a first reply within 2 business hours, Saturday–Thursday, 9:00 AM–10:00 PM Bangladesh time. Resolving an issue may take longer.

+88 0140 445 8888
info@australiangoods.com.bd

Get support →

A few things you may want to know

Are you an authorised distributor for every brand listed?

Our commitment is to provide genuine, original products to our customers. We source products from brand companies and documented commercial supply channels, including for brands where we do not hold direct reseller or distributor authorisation.

Purchasing products from a company does not automatically make us its authorised representative. We claim authorised status only where a valid written agreement exists.

For Sensuous, we hold written authorisation as a wholesale customer and reseller in Bangladesh, effective 1 October 2026. This status applies specifically to Sensuous products and does not imply exclusivity.

Can you help with a batch, expiry or packaging question?

Yes. Contact Customer Care with your order number, clear photographs and the batch or expiry details on the packaging. Keep the product and original packaging while the concern is reviewed. Available checks and next steps depend on the product, brand and evidence.

Do you deliver across Bangladesh?

We coordinate delivery to eligible locations across Bangladesh. Availability, charges and estimated timelines depend on the destination and delivery service. Review Shipping & Delivery before ordering.

Can I visit your Experience Center?

Yes. Our Experience Center is at Holding No. 499, Road No. 34, Mohakhali DOHS, Dhaka-1206, Bangladesh. Contact Customer Care before visiting for a return, inspection or case review so we can confirm availability and next steps.

Can I return or cancel an order?

Eligible returns, refunds and cancellations follow the published policies, including the relevant product category, order status and time limits. Contact Customer Care with your order number to request help. A request does not automatically confirm approval.